Privacy Policy

At Casino Mate, we place great value on the trust our players bestow upon us. Ensuring the security and respectful handling of your personal information is our priority. This document outlines the methods we employ in collecting, using, and safeguarding your data. We advise you to thoroughly review this policy to make well-informed decisions about engaging with our services.

Data Processing

This policy explains our obligations under applicable gambling regulations regarding the processing of personal data. Processing this information is essential for participation in games and the delivery of related services.

Our operations fall under the jurisdiction of the Malta Gaming Authority, which licenses Casino Mate. Accepting this policy is a prerequisite for using our services. We recommend regular reviews, as continued usage of our services indicates acceptance of any changes made.

Information Collection

We gather various forms of personal information through our website, including:

Data provided via registration forms and other communication channels (e.g., names, contact details, and identity verification documents).
Interaction records across different communication platforms.
Transaction history and data related to website usage.
Documentation required for identity verification and compliance purposes.

This information collection is crucial to providing a secure, personalized, and compliant gaming environment.

Use of Information

The personal data we collect is used for the following purposes:

Processing transactions and managing bets.
Delivering requested services and providing customer support.
Performing necessary verification checks and ensuring regulatory compliance.
Sending promotional materials, subject to your consent.
Meeting legal obligations, such as those related to anti-money laundering.
Monitoring activities to prevent fraudulent or illegal behavior.
Conducting market research and analyzing aggregated data.

These applications allow us to improve your experience, ensure compliance with legal standards, and offer customized services.

Marketing Communications

With your consent, we may utilize your personal information to send promotional messages about our products and services. You have the option to opt out of these communications through your account settings or by contacting our support team.

Disclosure of Information

We do not sell or rent personal data. However, it may be shared within our corporate group or with business partners as necessary to provide services and comply with legal requirements. Third-party service providers may access your data to fulfill processing needs.

Data Security and Retention

We adhere to strict legal standards to secure personal data. Your information is retained as required by law, with a minimum retention period of five years following the closure of your account, in line with anti-money laundering regulations.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze usage patterns, and support marketing efforts. You can manage cookie settings through your browser, though limiting cookies may affect your site experience.

Your Rights and Contact Information

You have the right to request corrections to inaccurate data, update your personal information, or object to the use of your data for marketing purposes. Our Data Protection Officer (DPO) is available via email to address any concerns. Under GDPR, you may also file complaints with the appropriate supervisory authorities.

We are committed to respecting your rights regarding your personal data and are available to assist with any inquiries.